Raspisuje konkurs za

Helpdesk representative Dutch language - NCR Corporation

Broj mesta 3
Lokacija Novi Beograd

  • Position works in a high volume call center environment serving as the primary interface to internal and external customers and/or their agents
  • Engage with Call Management team for customer's inquiries or request for escalation;  Work directly with customers in local language, answering calls, determining customer entitlement, document requests for service, dispatch technicians and escalate when necessary; Schedule customer installation activity
  • Daily monitoring of email window is essential; Receive and document service request and customer information; Ensure customer entitlement; Updates work orders and provides status information
  • Gather problem information and determine criticality; Capture information and record data in desktop tools; Generates daily and weekly incident reports; Review incident history to determine recurring faults
  • Follow Global Call Taking tools, process and procedures as documented and posted in GP&S
  • Document, verify, and make appropriate corrections to the service request and customer profile; Communicate with the Customer Advocates for permanent change to the customer profile
  • Contribute as a team member; Participate in team meetings and activities
  • Participate in objective setting, performance management, reward and recognition programs; Participate in projects to continuously improve processes, tools, systems and organization
  • Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business
  • Emphasis may be on manual skills; this position involves prolonged periods of PC and telephone usage; accountable for continuously receiving and handling high volumes of customer calls
  • Proficiency in data entry software applications and related desktop tools is necessary
  • Monitors incident status and escalates cases that are not resolved in a specific time-frame
  • Work environment for this position involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs; Success with this position will be measured on speed of response, clarity and accuracy of captured information
  • Work within a team environment and interacts with both internal and external customers

  • High School Diploma
  • Advanced or Fluent knowledge of Dutch
  • Effective interpersonal and communicational skills, including listening skills
  • Enthusiastic and hard working

Način prijave

1. Please send your CV online
CV is the only document required before the selection process

2. After application please fill in form:

Rok za prijavu 15/12/2018
Gradovi: Beograd
Kategorije: Administracija, računovodstvo, revizija, Ekonomija, Jezici, prevođenje, književnost
Rok za konkurisanje: 15.12.2018.god. u 23:59
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