Raspisuje konkurs za
Help Desk Representative (German speaker) - NCR Corporation
Broj mesta 1
Lokacija Beograd
Position Summary & Key Areas of Responsibility
- Works as part of NCR Services on global Cisco Video & Conference operations, support and projects
- Position will provide support to NCR’s Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution.
- Mainly assigned to a global major account with Cisco Video & Conferencing (and Cisco Unified Communication implementations) but additionally working on other strategic service projects
- Administrate and troubleshoot Cisco Video & Conference applications and servers in customer networks
- Use customer and NCR tools to handle operations and service processes and provide data for reporting
- Answer incoming phone calls on expert helpdesk, emails or tickets from clients and field engineers; Monitor the notification and ticket queues.
- Remotely resolve tickets with a remote resolution opportunity; Dispatch to the appropriate teams for resolution.
- Travel to customer premises as needed
- 7x24h operations that include weekend support
- Participate in on-call duty after office hours
- Participate in shift work
Uslovi
- Working experience with Cisco Telepresence Management Suite, Cisco Conductor, MSE 8000 (MSE 8710), MX Series Telepresence Endpoints, Cisco C-Series Endpoints, Codian ISDN GWs, Cisco VCS Series, Cisco VCS Lync GW
- Working knowledge of MS Office suite
- Excellent written and verbal communication skills
- Fluent German and English language
- Analytical and technical oriented
- Ability to work as part of a team and independently
- Willing to work non-standard business hours as required by customers
Način prijave
1. Zainteresovani kandidati mogu poslati svoj CV na email:
tanja.cortan@ncr.com Ili se prijaviti na NCR Career stranici
2. Popuniti i formular za evidenciju prijave na:
Rok za prijavu 28/12/2018