Raspisuje konkurs za

Help Desk Representative (German speaker) - NCR Corporation

Broj mesta 1
Lokacija Beograd

Position Summary & Key Areas of Responsibility
  • Works as part of NCR Services on global Cisco Video & Conference operations, support and projects
  • Position will provide support to NCR’s Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution.
  • Mainly assigned to a global major account with Cisco Video & Conferencing (and Cisco Unified Communication implementations) but additionally working on other strategic service projects
  • Administrate and troubleshoot Cisco Video & Conference applications and servers in customer networks
  • Use customer and NCR tools to handle operations and service processes and provide data for reporting
  • Answer incoming phone calls on expert helpdesk, emails or tickets from clients and field engineers; Monitor the notification and ticket queues.
  • Remotely resolve tickets with a remote resolution opportunity; Dispatch to the appropriate teams for resolution.
  • Travel to customer premises as needed
  • 7x24h operations that include weekend support
  • Participate in on-call duty after office hours
  • Participate in shift work

  • Working experience with Cisco Telepresence Management Suite, Cisco Conductor, MSE 8000 (MSE 8710), MX Series Telepresence Endpoints, Cisco C-Series Endpoints, Codian ISDN GWs, Cisco VCS Series, Cisco VCS Lync GW
  • Working knowledge of MS Office suite
  • Excellent written and verbal communication skills
  • Fluent German and English language
  • Analytical and technical oriented
  • Ability to work as part of a team and independently
  • Willing to work non-standard business hours as required by customers

Način prijave

1. Zainteresovani kandidati mogu poslati svoj CV na email: Ili se prijaviti na NCR Career stranici

2. Popuniti i formular za evidenciju prijave na: 

Rok za prijavu 28/12/2018
Gradovi: Beograd
Kategorije: Jezici, prevođenje, književnost, Menadžment
Rok za konkurisanje: 28.12.2018.god. u 23:59
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